顾客

Firstly, in order to realize customers satisfaction and loyalty, based on former study, the DCEP model of distribution containing the four parts, namely, enterprises, customers, employees and copartners, is designed. In addition, partnering is introduced to carry out this model and established in each model, and then their collaboration is enhanced. Finally, the evaluation index system of this model is designed, and the DCEP model is evaluated by the method of AHP.

在众多学者研究的基础上，为提高顾客满意度和忠诚度，本文构建了由配送企业、顾客、员工和合作伙伴四部分构成的基于CRM的物流配送DCEP模型；指出模型各方应建立伙伴关系，加强模型各方的协作，为顾客提供优质的配送服务；最后，设计了模型效果测评指标体系，并利用层次分析法对DCEP模型进行了测评。

On the base of American Customer Satisfaction Index Model and Europe Customer Satisfaction Index Model, the research explores satisfaction drivers respectively for brand switchers and stayers in the mobile phone market in China, and the differences between the two types of customers are also identified.

研究以美国顾客满意指数模型和欧洲顾客满意指数模型为基础，通过在手机市场的问卷调查，分别确定了品牌转换者与保留者的满意影响因素，并比较了两类顾客满意影响因素的差异。

We are introducing showrooms as points of cantact with customers in other countries, too.

我们相信：站在顾客立场出发体谅顾客的心情并与顾客保持永久性的信赖关系绝对是第一目标。

The precondition of customer loyalty is customer satisfaction , so a core task for modern enterprises marketing is to purs.

顾客满意是顾客忠诚的先决条件，现代企业营销的一个核心内容就是寻求顾客的满意。

However, most research on customer value stress to the sensation value of customer, not to the measurement of sensation.

但是，以往顾客价值的研究偏重于顾客的感知价值，没有很好回答顾客是以什么尺度来感知的。

However, most research on customer value stress to the sensation value of customer, not to the measuremen t of sensation.

但是，以往顾客价值的研究偏重于顾客的感知价值，没有很好回答顾客是以什么尺度来感知的。

As customer satisfaction is psychology and self-perceiving, it possesses fuzzy and comprehensive characteristics, which can not be quantified by accurate number. What\'s more, customer satisfaction evaluation is affected by a few factors, which include large known information and unknown information as well. Especially in the new field of mobile commerce, ordinary people know a little about it, the large part of which still remains unknown, that is grey cognition.

顾客满意度是顾客的一种心理状态和自我感受，具有很强的模糊性、综合性，很难用准确的数字指标来量化；而且，顾客满意度测评受多种因素的影响，既有大量的已知信息，也包括大量的未知信息，特别对于移动商务这种新兴的领域，人们对它的认识还存在许多空白，即认知灰色。

Therefore, in cooperation with the magician's props manufacturers can sell to their customers and customers agree to the applicability "Contract Law" Article 348 the secret transfer of relevant technologies assignee shall assume the duty of confidentiality, so that customers can not be leaked to others or self-imitation of the .

因此，与魔术师合作的道具厂商在向顾客销售时可以与顾客约定适用《合同法》第348条有关技术秘密转让受让人应当承担保密的义务，这样顾客就无法向他人泄密或自行仿制了。

The result found that whole correct classification rate reached the peak of highest of 88.78% in this churn model using artificial neural networks. The significant characteristics of churn customer were male, single, 23-25 years old, high school degree, government agent, salary of 20-40k per month, living in the north area of Taiwan, having participated for 1-5 years, spending less than an hour every time per week, playing sports in the afternoon, joining a partner or friends, arriving time above 60 minutes, customers' satisfactions (administration, management, service attitude, equipment, and environment) of below average.

结果发现，利用人工类神经网路所建构之顾客流失模型，其整体正确判别率为最高(88.78%)，而流失顾客之重要特徵为男性、年龄介於23-35岁、未婚、高中学历、职业为公教人员、月收入为20，001-40，000元之问、居住在北部区域、球龄为l-5年、每周参与l次、每次持续l小时以下、参与时段为下午、参与夥伴为朋友、到达时问为60分钟以上、满意度（行政管理、服务态度、器材设施、场地环境）为中下程度的顾客。

The company's quality policy is: client-centered, continuous improvement, and enhance customer satisfaction in order to provide quality products to customers.

公司的质量方针为：以顾客为中心，持续改进，增强顾客满意度，以优质的产品提供给顾客。

The split between the two groups can hardly be papered over.

这两个团体间的分歧难以掩饰。

This approach not only encourages a greater number of responses, but minimizes the likelihood of stale groupthink.

这种做法不仅鼓励了更多的反应，而且减少跟风的可能性。