顾客

The authors identify a set of managerially relevant factors and test their power to alter customer perceptions of relationship marketing investments to increase customer gratitude, which can make relationship marketing programs more effective.

作者识别出一组相关的影响因素，并检测了关系营销投资的顾客认知可以转换成顾客感激，这个感激能够使关系营销方案更加有效。

Attention Please, Attention Please, This is emergency, Please follow the direction of staff to exit the building in mediately.

各位顾客请注意！各位顾客请注意！本场所发生紧急状况，请您在工作人员的指导下，迅速撤离。

We can totally realize what is customer's true requirement and accroding to that to do related modulation to make our service get or even overfill their satisfaction.

我们能够充分认识顾客真正的需求，并进行相应调整，使我们的服务达到甚至超出顾客预期。

Raw meat in Kunming market has to undergo a rigorous inspection and management. Serving soup temperature is higher than the hygiene supervision and inspection standards. The operation accuracy of the consumers is related to gender, occupation, eating frequency and parasitological knowledge level. When the temperature of the serving soup is not high enough, actions of consumers are different.

昆明市场上的生肉受到严格检验检疫和多重监督管理；汤温达到卫生监督标准；顾客的科学操作比例与性别、职业、食用频率和寄生虫学知识程度有关；顾客遇到汤温不够高时的处理方式与性别、职业和对汤温的担心程度有关。

The second part is one of the passage's important points.on the basis of customer interaction's connotation, this passage has detailed-introduced that how the customer interaction acts in the three stages of the service process which are preactive, moderate and post stage respectively.

第二部分是本文的重点之一。在顾客互动的内涵的基础上，本文详细介绍了顾客互动在服务过程前中后三个阶段中如何发挥作用。第三部分是本文重点的另一方面。

The study shows that prepurchase expectation has a contingency effect on customers satisfaction, proividing an explanation to the inconsistence of the researh results of the past studies on the relation between expec.

运用结构方程模型分析效能期待、效能认知及顾客满意度和价格预期、价格认知及顾客满意度在价格与效能一致与否不同情境下的相互关系，能够了解价格在满意度形成过程中的作用。

Effective service recovery could not only satisfy customers renewedly, but also increase customer awareness of the company image.

有效的服务补救不但有利于顾客重新获得满意，还能增强顾客对企业的形象认知。

Of custom er loyalty; servic e qua lity is a important d riving f actor of customer

相互作用机制，得出了一系列命题结论：顾客满意是顾客忠诚的前提；服务质量

Based on the research of Sheth (1991), Sweeney (2001) and Yong-Gui Wang ( 2005 ), the study introduced a new dimension of Consumer Perceived Value-Self-Efficacy Value and divided it into Egocentric Self-Efficacy Value and Altruistic Self-Efficacy Value through data analysis.

近年来，随着市场竞争的加剧，顾客感知价值作为一种新的企业竞争优势来源，已经引起学者们的广泛关注，尤其是对顾客感知价值的内涵及其与相关概念的关系研究。

In Taiwan have more enterprises to useSinian of goods sold, and many government agencies, schools, families, groups of individuals are Sinian loyal customers, Aurora Group's merchandise has been thoroughly customer life.

在台湾有七成以上的企业使用震旦所销售的商品，许多政府机关、学校、家庭、个人都是震旦集团忠实的顾客，震旦集团的商品已深入顾客的生活中。

The split between the two groups can hardly be papered over.

这两个团体间的分歧难以掩饰。

This approach not only encourages a greater number of responses, but minimizes the likelihood of stale groupthink.

这种做法不仅鼓励了更多的反应，而且减少跟风的可能性。