顾客

Service has four characters: intangiblene ss , otherne ss , instantaneousness and subjectivity, so that the mistakes will occur inevitable when the services are supplied to customers. These service failures result in customer complaints, and turn away from the company.

由于服务具有无形性、差异性、生产与消费的同一性以及服务质量评价的主观性等特点，使得在服务过程中不可避免地存在失误，由此引发顾客不满，以至顾客流失，企业利润下降。

The intenseness of market competition is urging the corporate to improve themselves with the adopting of some certain methodologies or technology.During the past 10 years, there has been a boom in "performance management" methodologies.

市场和顾客的需求则呈现出个性化特征，越来越多的顾客期望得到为个人定制的产品和服务，商品更新换代的频率大大加快。

From the customer sensation angle understanding interior grade of service, the staff is organizations internal customers, internal grade of service level height will be decided by theirs subjective sensation and the judgement, its substantive weight will be the staff provides the service to the interior service provider the degree of satisfaction condition.

从顾客感知的角度认识内部服务质量，员工即是组织的内部顾客，内部服务质量水平的高低将取决于他们的主观感知和判断，其实质衡量的是员工对内部服务提供者所提供服务的满意度状况。

DELL answer this question by their deeds and owe the breaches to the followings:slower the brought up speed in the fixed position timing,think by win times:where is the next position which would be more worth to carve out or sprint hard;attend to develop the core competitive merits in the direct mode,grasp the line so as to drive the surface;always hear the opinions from the customers modestly,keep intimity with the customers,discover the good opportunities hide in every tache of the runs.

DELL公司用事实回答了这些问题，并把这些突破的取得主要归功于以下几点：适时减慢固有方向上的成长速度，以获得时间来思考：哪里是下一个更值得去从头开拓、去努力冲刺的方向；专心拓展"直销模式"的核心竞争优势，抓住线，带动面；永远虚心地从顾客那里聆听，保持与顾客的亲近，发掘出藏在运营各环节中的良机。

We only exchange the product if it has quality problems, such as damaged, irremovable spots, and some flaws might affect the appearance.

顾客若发现有质量上的问题，如破洞、大污渍、左右不对称等影响穿着的瑕疵，我们无条件接受顾客退换的要求。

For those readers who are rather too young to be familiar with the idea , a layaway plan allows a buyer to pick a particular piece of merchandise which the shop puts in storage . Over a set period of time , typically one to three months , the buyer makes small payments towards the total cost .

针对那些尚年轻还不熟悉这一概念的读者们，在此先介绍一下分期预付购物计划：顾客挑选一件特殊商品并由商店为其保管；然后在规定的一段时间内，例如一个月到三个月，顾客需支付商品总额的一部分。

Exceed customer expectations is our goal of customer service to high-quality products, preferential prices, the most timely delivery, and new and old customers sincere cooperation and common progress, we PANG Long LDC the common aspiration of all the staff!

超越顾客期望是我司顾客服务的目标，以优质的产品，优惠的价格，最及时的供货，与新老客户真诚合作，共同进步，是我们庞龙发公司全体员工的共同心愿！

You'll find that like Leech, George is completely committed to customer service and satisfaction.

你将发现，他和里奇一样，在为顾客服务和使顾客满意方面会尽心尽力的。

Bringing in advanced management and win-win market strategy, combining .with perfect after-sales .service system, taking"create .the .new .standard .of service of 21st century "as leitmotiv , increasing customer value and enhancing interaction function through complete market network, Hyundai Lighting is improving service level for building new relationship with customer.

引进先进的营销管理理念和共赢的市场策略，结合完善的售后服务体系，以"创造21世纪的服务新标准"主旨，通过全方位的市场网络，强化顾客价值与互动的职能，为创建新型顾客关系而不断提高服务水平。

Therefore, the postmasters at these two offices should exchange assignments: the Presto City postmaster will solve the problems of inefficiency and customer dissatisfaction at the Lento City office while the Lento City postmaster learns first -hand the superior methods of Presto City.

邮局办公业务的地区总监的备忘录：在为期2周的邮政操作研究中，Presto城的邮政处理的项目为Lento城的邮局两倍，虽然两个城市规模差不多，但是，P城的顾客满意度看起来更高，因为研究发现的对P邮局的抱怨要比较少。因此，两个邮局的局长应该交换位置。P城的局长将解决L城邮局的低效和顾客不满问题，而L城的局长可以从P城学习第一手的管理方法。

The split between the two groups can hardly be papered over.

这两个团体间的分歧难以掩饰。

This approach not only encourages a greater number of responses, but minimizes the likelihood of stale groupthink.

这种做法不仅鼓励了更多的反应，而且减少跟风的可能性。