策

I learnt English in prison from a self-instructor, but had never heard a single live English word spoken.

我是在监狱的时候通过自学教程学习英语的，但是从没有听到过有人讲一个活生生的英语单词。

I can even say that the customer service I have with Time Warner Internet has been nothing but wonderful.

甚至我可以说，客户服务，我与时代华纳互联网已经只是美好。