服务

The first competition to carry out the quality of service, to enhance services to build platform; two systems are set up the framework of service standards, to enhance the implementation of guidance services; three is to strengthen integrity, smiling service, to enhance the provision of carrier services; four Services are combing job flow, in order to lay the foundation for the Quality Service Enhancement; five are scheduled to work vigorously to create conditions to enhance quality; six are management tools to improve our services, to enhance quality service to enhance security; seven services are exploring new model of brand building, in order to enhance the quality Afterburning Service.

一是开展服务质量竞赛活动，为提升优质服务搭建平台；二是搭建服务标准体系框架，为提升优质服务实施指导；三是强化诚信、微笑服务，为提升优质服务提供载体；四是梳理服务工作流程，为提升优质服务奠定基础；五是狠抓航班正常工作，为提升优质服务创造条件；六是改进服务管理手段，为提升优质服务加强保障；七是探索服务品牌建设新模式，为提升优质服务加力。

The thesis studies the difference between GWSs composition and traditional workflow applications, proposes the implement mechanism and technical architecture of GWSs composition and defines the reference model of GWSs composition platform, which provide holistic framework and top-level guidance for studying dynamic GWSs composition technology, designing GWSs composition platform, and implementing representative composite service applications.2、Theories and methods of composite process modeling and process analysis. This thesis proposes a meta-model of Geo-spatial Web services composition process defining from two aspects, i.e. process and resource. According to the process definition meta-model, we propose a new Geo-spatial Web services composition Process/Resource model based on extended WF-net, which effectively resolves the problems on uncertain activity option and dynamic variation of service in composite process model. A notion with regard to soundness of process model is proposed from three aspects, i.e. the structural correctness of process model, validity of data link and validity of resource. The notion of soundness definitely gives a dividing line on correctness of composite GWS process. This thesis analyzes sufficient and essential terms of soundness, and studies compositional property of WSCP/R-net models which provides an effective method to construct a soundness WSCP/R-net model. According to WSCP/R-net, the thesis proposes composition algebra and studies the properties of it. Based on the composition algebra, 6 kinds of composite process reduction rules are induced to optimize the process.3、Geo-spatial Web service QoS model and its application architecture. This thesis proposes an extendable GWS QoS model from three aspects, i.e. Geo-spatial Web Service itself, networking conditions and service consumer which can be used to distinguish GWSs with overlapping or identical functionality. We work over the QoS evaluation methods of composite GWS process which can be used to guide the execution, monitor and service selection of composition process. Aming at some disadvantages in traditional Web service discovery model for its lacking of QoS supporting, this thesis proposes a new service discovery model SDMQ supporting QoS constraints.4、Technologies of composite service executing. SSPL, a new composite service process language, is defined to overcome the disadvantages of existing composite services process languages which can not adapt to the dynamic variation of Geo-spatial Web Services. An algorithm is described to translate WSCP/R-net model into SSPL. The thesis studies the model of dynamic services selection with QoS global optimization, presenting an algorithm GODSS to resolve dynamic services selection with QoS global optimization in GWSs Composition.5、Design and implement experimental system and representative applications. According to the research findings presented above, we design and implement an experimental system and construct two representative applications to show that our achievements are effective and practical.

针对当前空间信息服务聚合研究中存在的若干不足，本文重点在基于工作流的空间信息服务聚合框架、空间信息服务聚合流程建模和分析技术、空间信息服务QoS模型及应用体系以及空间信息服务聚合流程执行等几个方面进行深入研究，主要工作和创新点包括：1、基于工作流的空间信息服务动态聚合框架：研究了空间信息服务动态聚合和传统工作流应用的不同，在此基础上提出了基于工作流技术的空间信息服务动态聚合实现机制、技术体系和参考模型，为研究空间信息服务聚合的关键技术、开发服务聚合支撑平台以及在此基础上构造特定的空间信息服务聚合应用提供了总体框架和顶层指导。2、空间信息服务聚合流程建模和分析技术：首先基于动态服务聚合流程建模的需求和空间信息服务动态变化的应用实际，从服务聚合的过程维和资源维出发定义了服务聚合流程定义元模型；与之相对应，对基本的WF-net进行扩展，提出服务聚合流程/资源网作为空间信息服务聚合流程的形式化描述模型，有效解决了现有的基于基本Petri网和工作流网的服务聚合建模方法所不能解决的不确定路径选择和服务的动态变化性问题；从流程结构正确性、数据依赖有效性和资源实现有效性三个方面提出了WSCP/R-net健壮性的概念，明确界定了聚合流程正确性的标准，并对WSCP/R-net模型的健壮性分析方法和WSCP/R-net模型的组合特性进行了研究；提出了空间信息服务聚合代数算子并对其性质进行了研究，在此基础上提出了6种聚合流程约简规则，从而可达到优化聚合流程、提高聚合流程执行效率的目的。3、空间信息服务QoS模型和应用体系：从服务本身、网络环境和服务消费者三个层次出发，提出了一个可扩展的空间信息服务QoS模型GSQM，实现了对空间信息服务的度量和评价，并对GSQM不同质量要素信息的客观、公正采集方法进行了研究；研究了空间信息服务聚合流程QoS评价方法，有效支持了空间信息服务聚合流程的执行、监控以及服务选择等操作；针对目前的服务发现模型仅支持服务功能性描述、不能有效满足空间信息服务应用需求的现状，提出了一种新的支持QoS约束的服务发现模型SDMQ，并对模型的实现框架进行了研究。4、空间信息服务聚合流程执行技术：针对现有的服务聚合流程描述语言不能有效满足空间信息服务动态聚合流程描述的特点，基于BPEL4WS提出了一种新的空间信息服务聚合流程描述语言SSPL；研究了满足健壮性要求的WSCP/R-net模型向SSPL的转换算法，在此基础上可以满足用户无显式编码来实现空间信息服务聚合应用的目的；研究了服务动态选择QoS全局优化模型，并在此基础上提出了一种解决服务动态选择QoS全局优化问题的实现算法GODSS.5、基于论文研究成果，设计实现了"空间信息服务聚合实验系统"，并构建了"矿产资源评价"和"城市消防应急响应"两个典型应用案例，对论文所述模型、方法的可行性和有效性进行了验证。

Firstly, the self-owned business hall, one to one marketing channel and 1860 hotline are core. Secondly, franchising store, bank cooperation and post cooperation are main body. Thirdly, specified distribution store and its subsidiaries are main selling power. Fourthly, network business hall, self-help service system and phone-bundled distribution are new type service channels. Lastly, establish the multi-channels that the above-mentioned models exist together.Constructing the informative service marketing channels, utilizing the promoting and controlling methods, improving the efficiency of managing service marketing channels and the loyalty degree of social marketing channels, in a result, form the core competitiveness of Hunan Mobile Communication Company.

针对各种模式所服务的用户群体和服务手段，提出了以自办营业厅、一对一直接渠道和1860客户服务热线为核心，特许经营店和银行邮政合作为服务主体，指定专营店及其下辖的普通代理店等为主要销售力量，网上营业厅、自助服务系统和手机捆绑销售等为新型营销服务形式的多种形式并存的混合型服务营销渠道模式，以服务营销渠道信息化为手段，采取相应的激励和控制方法，提高服务营销渠道的管理效率和社会营销渠道的忠诚度，营造湖南移动通信公司的核心竞争优势。

The course will cover: summarization of health services research; investigation of family health inquiry; headway of international health services research; headway of national health serices research; the design of the survey; Quantitative research methods; Qualitative research methods; Participatory assessment; quality control in the survey; certainty of the keystone in health; need, demand and use of health services; quality control of health services; sanitary human resource; health expenses; health sevices research and regional health programming; health services and health items evaluation; process evaluation; benefit evaluation; integrated evaluation of health services; administrators of health development; research on the development of community health services; equitableness of health services; inspection of behavior risk factors; etc.

本课程内容主要包括：卫生服务研究概论；家庭健康询问调查；国际卫生服务研究的进展；我国卫生服务研究的进展；调查研究设计；定量研究方法；定性研究方法；参与性评估；研究中的偏价倚题和质量控制；重点卫生问题的确定；卫生服务需要、需求与利用；卫生服务质量管理；卫生人力资源；卫生费用；卫生服务研究和区域卫生规划；卫生服务与卫生项目评价；过程评价；效益评价；卫生服务综合评价；卫生发展管理程序；社区卫生服务的发展研究；卫生服务公平性；行为危险因素监测等。

The paper first investigated the history, present situation and existing problems of students'employment service system constructing in higher vocational college, realizes the views, suggestions and production by educational experts from both domestic and abroad, and then, based on consulting the general practice and evaluating the successful and failing experience of the graduates'employment service system constructing in the author"s school, combining with the history, present situation, existing problems and the relevant production, it put forward several suggestions on strengthening the students'employment service system constructing in higher vocational college: firstly, building college-department-class employment guiding framework; secondly, configuring high-test hardware and software establishments for employment guiding service; thirdly, setting up exact, rapid and perfectly serving employment guiding information system; fourthly, constructing a canonical, tridimensional, effective and convenient service market for students'employment guiding; fifthly, establishing a series of unitive and methodical policies promoting graduates'employment; sixthly, improving the talent training mode and showing the school"s feature; and finally, constituting and completing the employment guiding service's qualitative assessment system.

然后以笔者所在院校学生就业服务体系建设的基本做法为参照，在实事求是地评价本校学生就业服务体系建设成功经验与失败教训的基础上，结合高职院校学生就业服务体系建设历史、现状、存在问题的分析及相关的研究成果，提出了加强高职院校学生就业服务体系建设研究的对策建议，即：建立校系班三级职业指导运作服务机构；配置过硬的就业指导服务的软硬件设施；建立准确迅速、服务完备的就业指导信息系统；建立规范立体、高效便捷的就业指导服务市场；建立统一有序的扶持大学生就业政策；改进人才培养模式，办出学校品位特色；建立健全学生就业指导服务工作量化评价系统。

Corporate marketing planning, corporate image planning, corporate investment and trade information consulting, enterprise management consulting, human resources, information consulting, human resources management services, human resources information consulting services, career development consulting, human resources intermediary, market research, business consulting, financial consulting, services service, conference services, culture and education information consulting, health care consultation, exhibition services, architectural engineering, environmental engineering, communications engineering, real estate development, interior decoration design, water and electricity installation, electrical installation and maintenance services, freight agents, freight forwarders, services, logistics, warehousing, flowers etiquette services, wedding services, art design, the blind massage, data translation, process gifts design, costume design, courier services, cleaning services, cleaning dry cleaning, photographic services, photofinishing, green maintenance, car decoration.

企业营销策划、企业形象策划、企业投资贸易信息咨询、企业管理咨询、人力资源信息咨询、人力资源管理服务、人才信息咨询服务、职业发展咨询、人才中介、市场调研、商务咨询、财务咨询、劳务服务、会务服务、文化教育信息咨询、健康保健咨询、展览展示服务、建筑装饰工程、环保工程、通讯工程、房地产开发、室内装潢设计、水电安装、电器的安装维修服务、货运代理、货运代理服务、物流仓储、鲜花礼仪服务、婚庆服务、美术设计、盲人按摩、资料翻译、工艺礼品设计、服装设计、快递服务、清洁服务、清洁干洗、摄影服务、彩扩、绿化养护、汽车装潢。

I bring forward some suggestions on how to improve our governments function of public service according to governmental public service theory. That is, transform our opinion to service the public; transform the service function further, to make the governmental function stronger, weaker, or transformable; try to do economical service, social service better; strengthen overall system construction, build and perfect public service system; build electronic administration supervise system and government affairs consultable system; public information providing publicly system; build and perfect county level public financial system; perfect employment and social insurance system; carry out and perfect relative service rules; discover new public service ways to realize public service socially and market-oriented; to realize public service electronically; strengthen classified service, realizes the public service multiple supplies and the layered supplies; build a better public service team; Enhancement institution administration potency construction, implement science government service achievements management.

根据政府公共服务能力理论的原则，提出了提高我国地方政府公共服务能力的对策建议：转变公共服务理念；进一步转变服务职能，实现政府职能的强化、弱化和转化；加强制度建设，建立政务咨询制度、公开资讯制度，建立健全地方政府公共财政体制，完善就业和社会保障制度，推行和完善相关的服务机制；创新公共服务方法，实现公共服务市场化和社会化及公共服务电子化，引入现代工商管理方法；加强分类服务，实现公共服务的多样性供给及层次性供给；加强共服务队伍建设；加强机关行政效能建设，实施科学的政府服务绩效管理。

First, it designs a model of medical care price level regulation in China. The model is based on the natural monopoly price level regulation theory and model, considering the particularity of medical care service market, the main problems of medical care price regulation in China, the change of price index, the imbursement for the cost of service provided to the poor and the information held by the regulator. Second, the mode of medical care provider payment is seen as an important part of medical care price regulation content, and the impact of different payment system especially diagnostic related groups system on medical care costs and quality are analyzed. This develops the basic theory of medical care price regulation to some extent.

一是以自然垄断产业价格水平规制理论和模型为基础，结合医疗服务市场的特殊性与我国医疗服务价格规制的实践，对医疗服务价格水平规制的基础进行深入分析，综合考虑物价指数的变动、为弱势人群提供医疗服务的成本补偿以及医疗服务价格规制者掌握信息等因素，提出我国医疗服务价格水平规制的理论模型；二是将医疗费用支付方式作为医疗服务价格规制的重要内容，并从规制经济学的角度对不同规制模式尤其是按病种预付制对医疗费用和医疗服务质量的影响进行了理论分析，在一定程度上拓展了医疗服务价格规制的基本理论。

The new presenting VOD interaction for VIP customers creates an exclusive communication channel and adds up to the value of the center; it possesses enriched knowledge database system and electronic transferring system of customers' feedback, an information platform which can be shared by the whole bank, to ensure consistent savor enjoyed by customers; it categorizes its outgoing project into product marketing, loan collection, market investigation and information notification which in turn further embody the value of 95559 customer service center; by means of modelized and digitalized analysis, it has set up and improved professional criteria according to CCCS call center standardized quality system, in which way the center advances itself at every critical factor, forms a multi-dimensional and all-covering service mechanism, so as to realize the final all-win achievement in sound operation, customer satisfaction and employee development.

交通银行客户服务中心凭借创新的理念、先进的技术、精细化的管理和全面质量监控，在客户服务的标准化和差异化上不断突破，建立了7级客户分类服务模式，为各级客户提供符合其需求的个性化服务产品，尤其以业内首创的视频服务为高端客户提供专享联络渠道，提升客服中心的服务附加值；以内容丰富的知识库体系和电子化的工单流转系统，打造了全行共享的信息传递平台，确保客户得到一致的服务体验；通过实施集产品营销、个贷催收、市场调查、信息提醒于一体的电话外呼项目，进一步体现了95559客服中心的服务价值；运用CCCS呼叫中心标准质量体系，以模型化、数字化的分析手段，建立并完善所有关键环节的标准规范，使客服中心持续在各驱动因素上不断改进，形成了多维度、全覆盖的客户服务体系，最终实现客户满意、员工发展和运营完善等各方面绩效的全方位提升。

Web Services architecture is an emerging technology for application systems integration in heterogeneous environment. Since services are all outsourcings, requesters may have a variety of choices to satisfy their criteria. That is, amount of candidate services advantage the flexibility in implementation. However, requesters encounter the decision issue of selecting a proper service.

摘要 网路服务架构是一种新兴的异质平台整合方式，当所有网路服务都需要由外部取得时，服务需求者会有各种相同性质的服务可以选择以满足其服务需求；也就是说，候选服务的数目愈多，可以增加应用程式服务整合的弹性；然而，此时服务需求者将会遭遇一个问题，就是如何去选择一个适合的服务。

By using competitive adsorption of activated carbom to remove unfavorable influence of carbon in carbonaceous gold concentrate on leaching process, the leaching rate of gold concentrate can be improved to 88% as compared with 10%by direct cyanidation.

本文论述了利用活性炭竞争吸附作用，消除含炭金精矿中炭在浸出过程中的影响，使金精矿的浸出率可由直接氰化的10％提高到88％。

The only thing you're ever gonna be king of is King of the Stupids!

你只配做傻瓜的国王！