客户服务

To originate, on individual basis,new commercial banking relationships with focus on the local corporate sectors domiciled in the branch's catchment areasto handle personally a limited portfolio of large corporates as relationship manager to supervise, as a team leader, the sales activities of the crms and trade finance sales to ensure a strict sales discipline is implemented with well documented call plan and call reports to work with cori crms to deepen the relationship with a portfolio of existing clients targeting to increasing commercial banking penetration with strong focus on trade finance, cash management products and working capital loans.

工作地点：北京，重庆，上海岗位职责：在分行所辖地区，独立组织开拓新的银行业务，重点放在中资企业客户上。作为客户经理，管理为数有限的大企业客户。作为团队领导，监督客户经理和贸易服务团队的工作，通过完备的访客计划和访客报告，严格贯彻销售纪律。与公司客户经理一道加深与现有客户的业务关系，提高我行对企业的渗透力，重点放在贸易融资、现金管理和流动资金贷款上。

Project Profile:Customer Loyalty Assurance project provides integrator feedback,stairstep service,club activity and some customer care action for the customer according to the united exterior resource, so as to improve the customer loyalty assurance and stimulate the customer consumption but reduce

技术说明：客户忠诚度保障项目指通过联合外部资源向客户提供积分回馈、级差服务、俱乐部活动等客户关怀行为，从而提高客户忠诚度、降低客户流失、引导刺激客户消费；积分通存通兑、灵活的规则配置、支持多种POS终端接入、流程化的积分结算、系统运行异常监控与预警

ABSTRACT :Customer relationship management are not luxuriant words, but a business administration which can really help the enterprise enhance the ability of market competition and making profits. If Shanghai mainland advertisement agencies want to keep one's legs in the aboil competitive environment and keep the captious but valuable customers, they should strengthen the efficient management of the customer resource and win more customers. They should start the business activities according to the customers' needs to provide individuating and innovative service.

摘 要：客户关系管理不是华丽的词汇，它是实实在在提升市场竞争力与赢利能力的经营理念，现代企业的竞争已经由直接的市场竞争演变为客户的竞争，上海本土广告公司要想在激烈的竞争环境中站稳脚跟，保留住挑剔确有价值的客户，应该加强对客户资源的有效管理与挖掘，以客户为中心开展营销活动，为客户提供个性化的创新服务。

Our company is driven by: a passion for serving customer needs through product innovation and operational quality establishing successful partnerships with our clients, driving revenues and customer satisfaction disciplined underwriting and risk management By partnering with Assurant Solutions our clients access a wealth of experience and expertise that has been built up over years of doing business in highly competitive environments and markets in North America, Latin America and Europe.

安信龙公司致力于：通过产品创新、卓越运营和热情服务来满足客户需求同客户建立双赢的伙伴关系，协助客户提升收入和客户满意度严谨的承保和风险管理通过与安信龙解决方案公司合作，我们的客户可以获得丰富的经验和专业知识，这些经验和知识来自于我们在北美，拉丁美洲和欧洲高度竞争的市场环境下从业多年的积累。

After reading and integrating lots of correlative science and technology books, the domestic and international research on CRM is summarized, and then the system frame is built. The conception of relative degree is proposed in the theory, which involves some methods in economics, such as the lifecycle curve of product or technology and the principle of time sequence, and so on. So the foundation for researching the system is built. Applying the technology of data warehouse and the correlative arithmetic of data excavating and method for classifying the clients, the resource analysis module is built,and the problem of data disposing and service management is resolved. The clear relationship of clients and sale strategy is obtained and the valuable client resource is grubbed up by analyzing the information of the clients. The enterprises will gain more clients and businesses opportunity, accordingly, the effect of less investment and more output.is attained.

通过阅读与综合大量相关科技文献，总结和分析了当前国内外对于CRM理论的研究现状，在此基础上建立了系统概念和总体框架；提出了裙带度的概念，融入了经济学中的产品或技术生命周期曲线、时间序列原理等方法，为系统的研究打下了理论基础；采用数据仓库技术、数据挖掘的相关算法以及客户分类方法，构建了资源分析模块，从而解决了数据处理和服务管理问题；通过对客户信息分析与处理，得到清晰的客户关系和营销策略，可以发掘出有价值的客户资源，将有助于企业得到更多的客户和商机，达到少投入、高产出的效果。

After reading and integrating lots of correlative science and technology books, the domestic and international research on CRM is summarized, and then the system frame is built. The conception of relative degree is proposed in the theory, which involves some methods in economics, such as the lifecycle curve of product or technology and the principle of time sequence, and so on. So the foundation for researching the system is built. Applying the technology of data warehouse and the correlative arithmetic of data excavating and method for classifying the clients, the resource analysis module is built,and the problem of data disposing and service management is resolved. The clear relationship of clients and sale strategy is obtained and the valuable client resource is grubbed up by analyzing the information of the clients. The enterprises will gain more clients and businesses opportunity, accordingly, the effect of less investment and more output.is attained.

通过阅读与综合大量相关科技文献，总结和剖析了当前海内外对于CRM理论的研讨现状，在此基本上树立了体系概念和总体框架；提出了裙带度的概念，融入了经济学中的产品或技术性命周期曲线、时光序列原理等方式，为体系的研讨打下了理论基本；采取数据仓库技术、数据挖掘的相关算法以及客户分类方式，构建了资源剖析模块，从而解决了数据处置和服务管理题目；通过对客户信息剖析与处置，得到清楚的客户关系和营销策略，可以挖掘出有价值的客户资源，将有助于企业得到更多的客户和商机，到达少投入、高产出的后果。

To serve the customs better, SK carries out a strategy of localized service and insists on globally serving perceptions of 'consulting goes first, product is basis, executing key, training ensuring and service value ', and has set up service network, total of 28 directly under branches and provincially strategic partners, and 30 authorized services, with staffs of more than 1000 all over the country, to form a powerful, excellent and highly effective SK service system, so as to provide a security for informationized application of enterprises.

为更好地为客户提供服务，时空实施本地化服务策略，坚持&咨询是先导、产品是基础、实施是关键、培训是保障、服务是价值&的全程式服务理念，建立了遍布全国的服务网络，直属分支机构及省级战略伙伴共28家，授权服务机构30余家，从业人员1000余名，形成强大、优质、高效的时空服务体系，为企业信息化应用提供安全保障。

This article synthesis utilizes the Target Customer marketing, degree of customer satisfaction and the service management, consisting of representatives of the WQ company to the Target Customer marketing communications equipment industry, particularly degree of the Target customer satisfactional management conducted a preliminary analysis, consisting now found the disparity of the degree of the Target customer satisfactional research in WO Company, Obtained WQ Corporation to carry out degree of the Target customer satisfactional research the vital significance.

本文综合运用大客户营销、客户满意度及服务管理等知识，对以WQ公司为代表的通信设备行业大客户营销，特别是大客户满意度管理现状进行了初步的分析，找到了目前WQ公司在大客户满意度研究及应用方面的差距，得出了WQ公司开展大客户满意度研究的重要意义。

Customer relationship management are not luxuriant words, but a business administration which can really help the enterprise enhance the ability of market competition and making profits. If Shanghai mainland advertisement agencies want to keep one's legs in the aboil competitive environment and keep the captious but valuable customers, they should strengthen the efficient management of the customer resource and win more customers. They should start the business activities according to the customers' needs to provide individuating and innovative service.

客户关系管理不是华丽的词汇，它是实实在在提升市场竞争力与赢利能力的经营理念，现代企业的竞争已经由直接的市场竞争演变为客户的竞争，上海本土广告公司要想在激烈的竞争环境中站稳脚跟，保留住挑剔确有价值的客户，应该加强对客户资源的有效管理与挖掘，以客户为中心开展营销活动，为客户提供个性化的创新服务。

Enterprises find that customers are final deciders of the enterprise activity,such as production and service. Enterprises business focuses on customer, rather than product design and production.

企业的经营观念核心开始从产品、生产导向逐步向以客户为中心的模式转移，客户的竞争成了服务的竞争，顾客的地位被提高到了前所未有的高度，研究汽车营销从交易营销到关系营销，如何提升客户满意度、培养忠诚客户和开发具有价值的潜在客户成了当务之急，于是汽车行业的客户关系管理也就应运而生。

The split between the two groups can hardly be papered over.

这两个团体间的分歧难以掩饰。

This approach not only encourages a greater number of responses, but minimizes the likelihood of stale groupthink.

这种做法不仅鼓励了更多的反应，而且减少跟风的可能性。