客户服务

The company was founded in 2006, the company from a combination of eight staff members, operates mainly in computer hardware, software and other computer accessories sales and agency services, the Company for the purpose of "customer first, honesty first", the company has been to the quality of survival, reputation and development business model, by the vast number of customers, the company is in a stage of development, need the support of our customers, we will do our best in this company with the best service to return customers.

本公司成立于2006年，该公司由八名人员组合而成，主要经营电脑硬件，软件以及其它电脑配件的销售及代理服务，本公司的宗旨为"顾客至上，诚信第一"，本公司一直以质量求生存，信誉求发展的经营模式，得到了广大客户的好评，本公司再正处于发展阶段，需要广大客户的支持，我们将把本公司做到最好，用最好的服务来回报客户。

Facing at the more and more drastic market competition, we still go ahead intrepidly. We never ever cheat the customers who have little idea aboutthese kinds of technical products, instead we tell the truth, do true things; ensure the integrality and excellence of the supplied services. We concentrate on thecreativity of the techniques, clarity of the promotion, well targeted of the marketing, and try our best to provide the complete and systematical program andprofessional technique support's service.

面对日益激烈的市场竞争，我们迎难而上，不与同行拼价格，更不利用客户对产品的不很了解的这一特点而欺骗客户，而是以说真话、做实事，保证我们提供服务的完整性、优良性；技术的创新性、先进性；推广的明确性，营销的有针对性来占领市场，努力为我们的客户提供完整的系统的解决方案和专业的技术支持服务。

The business enterprise carries on taking customer as the customer of the center to relate to a management, the strategy that grows customer s loyalty mainly BE, pass customer the ratings management, the service is remediable the business enterprise is with the establishment of CRM system to raise customer s satisfaction, pass employee s loyalty and the technique creative strategy exaltation customer s loyalty, adopt the difference list price principle, management customer loyalty, then target honest customer.

本文分为四部分，以客户忠诚相关理论和客户关系理论为基础，借鉴国内外关于客户忠诚的研究成果，结合市场营销手法，分析了我国中小型企业客户关系的现状和面临的新时代的挑战，并提出了新时代忠诚营销的策略：企业进行以客户为中心的客户关系管理，培育客户忠诚的策略主要是：通过客户分级管理、服务补救和建立企业的CRM系统来提高客户满意度：通过员工忠诚和技术创新策略提高客户忠诚度；采取差别定价原则，管理客户忠诚，进而锁定忠诚客户。

Second, import and customs clearance Services Division, in collaboration with me more than the domestic large enterprises have maintained good cooperative relations, good, fast professional service has been widely recognized by customers, not only to provide ordinary customs clearance services, but also include the provision of emergency customs clearance, customs declaration and other staple goods, including technical high import and export clearance services to maximize customer savings of valuable time.

二、进口及清关服务我司与多家国内大型企业一直保持着良好的合作关系，良好、快捷的专业服务已得到客户的广泛认可，不仅能提供普通的清关服务，还能提供包括应急报关、大宗货物报关等在内的技术性较高的进出口清关服务，最大限度的节省客户宝贵的时间。

Waco has been keeping attaching great importance for its staff comprehensive capability and providing a competitive stage for excellent talents.

完善的品牌服务，优良的质量保障，高效的团队合作，遵循专业服务，跟随服务，品牌服务的经营理念，通过不懈努力，不断的探寻客户需求，满足客户期望，成就发展辉煌。

We customize and implement professional tax plans, and simultaneously extend to such service items as consultancy of preparation before the establishment of foreign enterprises, scientific investigations into markets, consultancy of laws on investment and registration. Continuous following-up by full-time personnel ensures effective implementation of our tax service plans, while resolving foreign businessmen's incomprehension of investment, policies and regions, etc, providing all-around, professional, timely, considerable service for foreign funned enterprises in China, and reinforcing customer recognition and satisfaction to our service.

我们在为客户量身定制并实施专业化税收方案的同时，延伸了对外企设立前期准备工作、市场科研性调查、投资法律咨询、注册登记等服务项目，由专职人员自始至终专业跟进，给我们税收服务方案的有效开展提供了基本保障的同时，解决在华外商对投资、政策、地域等不了解的困难，为外资企业进驻中国提供全程专业、及时、周到的服务，增强了客户对我们服务的认可度和满意度。

Personal Data · Sex: Male;· Age: 26;· National: Han;· origin: Heilongjiang Province · Address: Nangang District, Harbin · Tel:· Email: Work experience 2008.06 - 2009.03伍尔特 International Trading Co., Ltd., Guangzhou City, Guangdong Province Sales Engineer, Automotive Supplies Department Guangzhou Tianhe District is responsible for automotive aftermarket product sales and customer management · the work of the first month as a new sales champion · over-month sales of supplies to complete the task, was awarded · a single month over the completion of the development of new customers and successfully recovered money, get awards · customer product knowledge and sales skills training, to establish a stable customer relationship · the number of visiting customers per day over 12 and complete the area of collecting customer information · customer classification and delineation of the regional development of call plans and sales plans 2006.07 - 2008.05 Solid Thai Electronics Co., Ltd. Harbin Harbin, Changchun Sales Manager, Marketing Changchun region is responsible for products and automobile accessory retail sales management · 6 kinds of new products made in the FAW-Volkswagen and FAW Car's exclusive rights package · successful development of six retail Changchun agents, improve the sales network · Develop and implement marketing plans to make sales over the same period increased 30%, ranking the performance of the Department of Marketing · completion of the service staff product knowledge, work skills training, greatly increased the efficiency of its work · re-engineering customer profiles, to enable the marketing department to a unified customer profile management standardization Educational background 2002.09-2006.07 Harbin Institute of Technology Harbin, Heilongjiang Province Department of Management College of Business Administration Marketing Bachelor of Management Core courses: Marketing Management Consumer Behavior Market Research and Forecast Advertising Internet Marketing Promotion Management Skills and · Foreign Language Certificate 4 · motor vehicle driving license (C1)· NCRE three, good test drive Proficiency in the use of MS Office software, have e-commerce and Internet-related knowledge

个人资料·性别：男；·年龄：26；·民族：汉；·籍贯：黑龙江省·住址：哈尔滨南岗区·电话：· Email：工作经历 2008.06– 2009.03 伍尔特国际贸易有限公司广东省广州市销售工程师，汽车用品部负责广州天河区汽车售后产品的销售及客户的管理·工作第一月成为新人销售冠军·单月耗材销售超额完成任务，获得嘉奖·单月开发新客户超额完成并成功回收货款，获得嘉奖·对客户进行产品知识及销售技巧的培训，建立稳定的客户关系·每天拜访客户数超过12家并完成辖区内客户信息的收集·对客户进行分类并划分区域制定拜访计划和销售计划 2006.07– 2008.05 哈尔滨固泰电子有限公司哈尔滨、长春销售经理，营销部负责长春地区汽车配套产品及零售产品的销售管理·取得6种新产品在一汽大众和一汽轿车的独家配套权·成功开发长春地区6个零售代理商，完善销售网络·制定并实施销售计划使销售额较上年同期提升30%，营销部业绩排名第一·完成对服务人员产品知识、工作技巧的培训，使其工作效率大大提高·重新设计客户档案表，使营销部客户档案管理走向统一规范化教育背景 2002.09-2006.07 哈尔滨工业大学黑龙江省哈尔滨市管理学院工商管理系市场营销专业管理学学士核心课程：营销管理消费者行为学市场调查与预测广告学网络营销促销管理技能与证书·外语四级·机动车驾驶执照（C1）·全国计算机等级考试三级，机试优秀熟练使用MS Office软件，掌握电子商务和互联网相关知识

In accordance with the internationalization of professional service standards, as well as at the effective implementation of domestic experience, we can provide customers with a single contact, the internal services and external service take into account the complete service delivery model to help clients reach business decision-making, and limited resources will be the most rational and effective utilization.

按照国际化的的专业服务标准，以及在国内有效实施的经验，我们能为客户提供单一联络、内部服务和外部服务兼顾的完整服务模式，协助客户达成业务决策，并使有限资源得到最合理有效的利用。

Always focus on customers can not be only a slogan or service purpose stuck on the wall, instead, it shall be a concrete actual action and a kind of feeling brought to customers, such as make tea for customers quickly; sincerely apologize to customers; take initiative in solving problems for customers; actively send a card or make telephone calls to customers on their birthday; during waiting, prepare newspapers and magazines for customers to pass time, etc

始终以客户为中心不能只是一句口号或是贴在墙上的服务宗旨。始终以客户为中心应是一种具体的实际行动和带给客户的一种感受，如：快速的为客户倒上一杯水；真诚地向客户表示歉意；主动地帮助客户解决问题；在客户生日时主动寄上一张贺卡或打电话问候；在客户等候时为客户准备书刊杂志以消磨时间等。

All the time, we have build uniform efficiency IT service management system and strict IT service standards and service procedures, taking the celerity and stability of the IT system as our goal, striving toward greater value for our customers, our staff, and our society as well!

一直以来，公司依托自身专业IT技术，建立了统一高效的IT服务管理系统和严格的IT服务规范及服务流程，以精诚服务为导向，以客户信息系统的快捷、稳定为己任，将不断地为客户、员工和社会创造更大的价值。

The split between the two groups can hardly be papered over.

这两个团体间的分歧难以掩饰。

This approach not only encourages a greater number of responses, but minimizes the likelihood of stale groupthink.

这种做法不仅鼓励了更多的反应，而且减少跟风的可能性。