客户

In a market economy, competitive environment, companies in order to remain invincible, and must be closely related to survival and development with customers, build good relations with existing customers in the resources based on the maintenance of good And the relationship between customers and the continued development of new customers, companies with high-quality products, quality service, establish a good reputation in the eyes of the customers a good image; and responsibility to customers, constant innovation and development Their own products to meet customer demand for new and regulate the enterprise customer resource management, enhance customer service quality.

科技的发展时代的进步，市场经济的竞争也越发激烈与残酷，在竞争中客户作为市场的最最要的资源，早已成为市场营销的核心，企业间谁拥有的客户多，谁就在竞争中占有绝对的优势在市场经济竞争如此激烈的环境之下，企业要想立于不败之地，就必须和与之生存发展息息相关的客户，建立起良好的关系，在现有客户资源的基础之上，维护好和老客户的关系，并且不断的发展新的客户，用企业高品质的产品优质的服务良好的信誉树立企业在客户心目中的良好形象；并以客户需求为己任，不断的创新与发展自身的产品，以满足客户新需求，并规范企业内部的客户资源的管理方式提升企业的客户服务质量计算机管理系统满足了企业对自身客户资源管理的新要求，减少了客户资源管理过程中的浪费的大量人力物力和财力等

In a market economy under such a competitive environment, companies want to survive, it must be closely related to survival and development with customers, build good relations, based on existing client resources, safeguard and old customer relationships, and constantly develop new customers, with enterprise quality products, excellent service, good reputation the minds of clients establish a good corporate image; and responsi www.lwfree.com to seek convenient, high reliability, large memory capacity, confidentiality, long life and low cost.

在市场经济竞争如此激烈的环境之下，企业要想立于不败之地，就必须和与之生存发展息息相关的客户，建立起良好的关系，在现有客户资源的基础之上，维护好和老客户的关系，并且不断的发展新的客户，用企业高品质的产品、优质的服务、良好的信誉树立企业在客户心目中的良好形象；并以客户需求为己任，不断的创新与发展自身的产品，以满足客户新需求，并规范企业内部的客户资源的管理方式、提升企业的客户服务质量。

The construction of internal risk management system with the core of customer management system is the most innovative ideas the paper brings. For example, it presents pyramidal customer theory dividing customers into target customer, company customer, intent customer, trade customer and partner customer; in concrete risk management, it presents implementing diversity management according to customers' different level, different traits and different influential abilities with the aim to extend management scope to target customer onwards and transfer from trade customer to partner customer rearwards. This system is established in reducing and eliminating risk through diversity management towards customers. As corresponding measure going with this system construction, it presents new ideas of standardizing risk management flow and internal control process with ISO9000 system and implementing continuous improvement of risk management system through "6SIGMA" method.

以客户管理体系为核心的内部风险管理机制的建设，是本论文有创新点之处：金字塔型客户理论的提出，将客户分成目标客户、交往客户、意向客户、交易客户、伙伴客户；在具体的风险管理上，提出应根据客户的不同层次、特性和影响度实施差异化管理，将管理范围向前延伸到目标客户，向后扩展到交易客户向伙伴客户的培养转化；该机制立足于通过对客户的差异化管理来降低、化解风险，作为该机制建设的配套措施，提出通过ISO9000体系规范风险管理流程和内部控制程序，以及通过"6SIGMA"体系进行风险管理机制的持续完善的新见解。

The business enterprise carries on taking customer as the customer of the center to relate to a management, the strategy that grows customer s loyalty mainly BE, pass customer the ratings management, the service is remediable the business enterprise is with the establishment of CRM system to raise customer s satisfaction, pass employee s loyalty and the technique creative strategy exaltation customer s loyalty, adopt the difference list price principle, management customer loyalty, then target honest customer.

本文分为四部分，以客户忠诚相关理论和客户关系理论为基础，借鉴国内外关于客户忠诚的研究成果，结合市场营销手法，分析了我国中小型企业客户关系的现状和面临的新时代的挑战，并提出了新时代忠诚营销的策略：企业进行以客户为中心的客户关系管理，培育客户忠诚的策略主要是：通过客户分级管理、服务补救和建立企业的CRM系统来提高客户满意度：通过员工忠诚和技术创新策略提高客户忠诚度；采取差别定价原则，管理客户忠诚，进而锁定忠诚客户。

Personal Data · Sex: Male;· Age: 26;· National: Han;· origin: Heilongjiang Province · Address: Nangang District, Harbin · Tel:· Email: Work experience 2008.06 - 2009.03伍尔特 International Trading Co., Ltd., Guangzhou City, Guangdong Province Sales Engineer, Automotive Supplies Department Guangzhou Tianhe District is responsible for automotive aftermarket product sales and customer management · the work of the first month as a new sales champion · over-month sales of supplies to complete the task, was awarded · a single month over the completion of the development of new customers and successfully recovered money, get awards · customer product knowledge and sales skills training, to establish a stable customer relationship · the number of visiting customers per day over 12 and complete the area of collecting customer information · customer classification and delineation of the regional development of call plans and sales plans 2006.07 - 2008.05 Solid Thai Electronics Co., Ltd. Harbin Harbin, Changchun Sales Manager, Marketing Changchun region is responsible for products and automobile accessory retail sales management · 6 kinds of new products made in the FAW-Volkswagen and FAW Car's exclusive rights package · successful development of six retail Changchun agents, improve the sales network · Develop and implement marketing plans to make sales over the same period increased 30%, ranking the performance of the Department of Marketing · completion of the service staff product knowledge, work skills training, greatly increased the efficiency of its work · re-engineering customer profiles, to enable the marketing department to a unified customer profile management standardization Educational background 2002.09-2006.07 Harbin Institute of Technology Harbin, Heilongjiang Province Department of Management College of Business Administration Marketing Bachelor of Management Core courses: Marketing Management Consumer Behavior Market Research and Forecast Advertising Internet Marketing Promotion Management Skills and · Foreign Language Certificate 4 · motor vehicle driving license (C1)· NCRE three, good test drive Proficiency in the use of MS Office software, have e-commerce and Internet-related knowledge

个人资料·性别：男；·年龄：26；·民族：汉；·籍贯：黑龙江省·住址：哈尔滨南岗区·电话：· Email：工作经历 2008.06– 2009.03 伍尔特国际贸易有限公司广东省广州市销售工程师，汽车用品部负责广州天河区汽车售后产品的销售及客户的管理·工作第一月成为新人销售冠军·单月耗材销售超额完成任务，获得嘉奖·单月开发新客户超额完成并成功回收货款，获得嘉奖·对客户进行产品知识及销售技巧的培训，建立稳定的客户关系·每天拜访客户数超过12家并完成辖区内客户信息的收集·对客户进行分类并划分区域制定拜访计划和销售计划 2006.07– 2008.05 哈尔滨固泰电子有限公司哈尔滨、长春销售经理，营销部负责长春地区汽车配套产品及零售产品的销售管理·取得6种新产品在一汽大众和一汽轿车的独家配套权·成功开发长春地区6个零售代理商，完善销售网络·制定并实施销售计划使销售额较上年同期提升30%，营销部业绩排名第一·完成对服务人员产品知识、工作技巧的培训，使其工作效率大大提高·重新设计客户档案表，使营销部客户档案管理走向统一规范化教育背景 2002.09-2006.07 哈尔滨工业大学黑龙江省哈尔滨市管理学院工商管理系市场营销专业管理学学士核心课程：营销管理消费者行为学市场调查与预测广告学网络营销促销管理技能与证书·外语四级·机动车驾驶执照（C1）·全国计算机等级考试三级，机试优秀熟练使用MS Office软件，掌握电子商务和互联网相关知识

The Dealer shall have the right whenever in the Dealer's sole discretion, the Dealer shall consider it necessary for the protection of the Dealer, because of margin requirements or otherwise, or, in the event that a petition in bankruptcy, or a petition for the appointment of a receiver, is filed by or against the Client or, when an attachment is levied against the account of the Client with the Dealer, or, in the event of the death or judicial declaration of incompetence of the Client, to: satisfy any obligation the Client may have to the Dealer (either directly or by way of guaranty or suretyship) out of any property belonging to the Client in custody or control by the Dealer, sell any or all positions long in the Client's account, buy any or all positions which may be short in such account, and, cancel any outstanding orders in order to close the account or accounts of the Client, all without demand for margin or additional margin, notice to the Client, the Client's heirs, executors, administrators, legatees, personal, representatives or assigns, of sale or purchase or other notice or advertisement and whether or not the ownership interest shall be solely the Client's or jointly with others.

当交易商按其全权酌情决定权认为基於按金需求或其他原因而有必要保障交易商，或客户提出或被提出破产或委任破产管理人之呈请时，或客户在交易商之账户被扣押时，或客户死亡或法庭宣布无行事能力时，则交易商有权：以交易商为客户保管或控制之任何属於客户之财产偿还客户直接或以保证或担保形式所欠交易商之任何负债，沽售任何或全部客户账户内之买空位置，买入任何或全部有关账户之沽空位置，及取消任何未执行之交易指示以结束客户之账户。以上行动均毋须要求按金或要求增加按金，亦毋须向客户，客户之继承人，遗嘱执行人，遗产管理人，遗产继承人，个人代表或承让人发出买卖通知，其他通知或公布，不论客户是否独自拥有或共同拥有有关业权。

The Company shall have the right whenever in the Company's sole discretion, the Company shall consider it necessary for the protection of the Company, because of margin requirements or otherwise, or, in the event that a petition in bankruptcy, or a petition for the appointment of a receiver, is filed by or against the Client or, when an attachment is levied against the account of the Client with the Company, or, in the event of the death of judicial declaration of incompetence of the Client, to: satisfy any obligation the Client may have to the Company (either directly or by way of guaranty or suretyship) out of any property belonging to the Client in the custody or control of the Company, sell any or all positions long in the Client's account, buy any or all positions which may be short in such account, and, cancel any outstanding orders in order to close the account or accounts of the Client, all without demand for margin or additional margin, notice to the Client, the Client's heirs, executors, administrators, legatees, personal representatives or assigns, of sale or purchase or other notice or advertisement and whether or not the ownership interest shall be solely the Client's or jointly with others.

当公司按其全权酌情决定权认为基於按金需求或其他原因而有必要保障公司，或客户提出或被提出破产或委任破产管理人之呈请时，或客户在公司之帐户被扣押时，或客户死亡或法庭宣布客户无行事能力时，则公司有权：以公司为客户保管或控制之任何属於客户之财产偿还客户直接或以保证或担保形式所欠公司之任何负债沽售任何或全部客户帐户内之买空位置，买入任何或全部有关帐户之沽空位置，，及取消任何未执行之交易指示以结束客户之帐户。以上行动均毋须要求按金或要求增加按金，亦毋须向客户、客户之继承人、遗嘱执行人、遗产管理人、遗产继承人、个人代表或承让人发出买卖通知、其他通知或公布，不论客户是否独自拥有或共同拥有有关业权。

Your receipt was sended 客户服务部,they hand back your money.

把你的收据拿给客户服务部，他们就会把钱退还给你。

The service provider performs the following steps: receiving a request from a customer to establish communication with another customer; confirming the identity of each customer; transmitting to each customer executable code enabling encrypted communication therewith; obtaining from each customer information regarding the customer's computing environment; preparing a set of applications for use by each customer, in accordance with the customer information and the customer's request; transmitting the set of applications as executable code to each customer; establishing a communication path to each customer; and specifying the communication path to the customers, thereby permitting the customers to communicate over the path using those applications.

服务提供商执行以下步骤：接收从一个客户发出的与另一个客户建立通信的请求；确认各个客户的身份；向各个客户发送能实现加密通信的可执行代码；从各个客户处获得关于客户计算环境的信息；按照客户信息和客户请求，准备一组应用程序供各客户使用；把这组应用程序作为可执行代码发送给各客户；建立与各客户的通信通道；向客户说明通信通道，从而允许客户使用那些应用程序在该通道上进行通信。

New Account Selling 新客户销售- Engage high value major account prospects and explore / identify longer termstrategic product and service needs.

开发高价值的主要客户，开拓/确定长期战略产品和服务需要。

Singer Leona Lewis and former Led Zeppelin guitarist Jimmy Page emerged as the bus transformed into a grass-covered carnival float, and the pair combined for a rendition of "Whole Lotta Love".

歌手leona刘易斯和前率领的飞艇的吉他手吉米页出现巴士转化为基层所涵盖的嘉年华花车，和一双合并为一移交&整个lotta爱&。

This is Kate, and that's Erin.

这是凯特，那个是爱朗。