呼叫

Put forward some new designs of ACD.

并且提出了虚呼叫的概念，对自动呼叫分配也提出了新的算法。

The delay between the time a call is answered by the ACD and the time it is answered by a person.

ACD对呼叫做出应答的时间与人对该呼叫做出应答的时间之间的延迟。

Outsourced call cen-ter service is up ris ing in China.Af ter the analy sis of the ad vantages and dis ad van-tag es as well as con straint fac tors of ou t-sourced call center of tele com ope rator,key strate gy of telecom operator's out-sourced call cen ter is dis cus sed.

外包式呼叫中心服务在中国正在兴起，在对电信运营商运营外包式呼叫中心的优势和制约因素进行相关分析后，又对电信运营商运营外包式呼叫中心的关键策略进行了探讨。

The cost of renting call center premises is often far outweighing the profit contribution that the call center actually has and it makes good business sense for the company to perform a call center consolidation.

租费呼叫中心场所，往往远远大于利润贡献呼叫中心实际上已它使良好的商业意识，为公司从事呼叫中心的整合。

China Awards2008 The Best China Outsourcing Top502007 The Most Competitive No.1 Brand of China Call Center Outsourcing2007 Software Enterprise2004**** China Best Call Center Outsourcer in Technical Support2005 China Best Outsourcing Customer Service Provider2004**** Superbrands – China2002**** In Appreciation of Excellent Economic and Export Performance赛科斯企业有限公司（纳斯达克股市代码:SYKE

Sykes中国2008：中国服务外包企业最佳实践五十强2007：中国外包呼叫中心最具影响力第一品牌2007：软件企业2004****：中国最佳外包呼叫中心技术支持奖2005：中国最佳外包呼叫服务机构2004****：中国超级品牌2002****：全国双优外商投资企业

Mainly engaged in technology in both Chinese and English speech synthesis and Call Center technical fields related to software development, sales and system integration services, is the pioneer of the field of call centers, but also the earliest to launch their own generic call center software copyright platform vendors.

主要从事中英文语音合成技术和呼叫中心技术领域相关软件的开发、销售和系统集成服务，是国内呼叫中心领域的先行者，也是国内最早推出自主版权呼叫中心通用软件平台的厂商之一。

This invention discloses an IC phone communication method based on the FSK mode including: loading and transmitting ciphered sequences, ciphered card information, called number information and other interaction information between an IC terminal and a process platform in the mode of FSK information, in which, the platform authenticates the authority and charges, if the deduction at the IC terminal is correct, then it sends signals of anti-stealing making phone calls periodically to the platform, which differentiates the correctness of the signals, if they are wrong, it releases the call, when the communication is finished and the calling rings off first, the platform receives the identification signals of the ring-off of the calling to cut off the call of the called side and release the voice channel between the platform and the called side, then processes balance information and releases the call finally.

本发明公开了一种基于频移键控方式的IC卡电话通信方法，其主要方案是IC卡终端与处理平台之间通过FSK信息方式承载和传输加密序列、加密卡信息、被叫号码信息及其它交互的信息，由处理平台进行鉴权和计费；如果IC卡终端扣费正确则周期性向处理平台发送防盗打信号，处理平台鉴别防盗打信号的正确性，如果错误则释放呼叫；当通信结束后主叫先挂机时，处理平台收到主叫挂机标识信号后首先切断被叫侧的呼叫，释放处理平台与被叫侧之间的话路，然后再进行余额信息的处理和最后释放呼叫。使用本发明提出的方法，使得IC卡终端与处理平台之间的信息交互流程更加简单、清晰，提高了信息交互效率，并能及时释放话路，节约中继资源。

An active call is a voice call to which you are connected that is not on hold.

对于你所连接的没有中断的呼叫来说，主动呼叫是一种话音呼叫。

With the rich practical experience from self-operating projects such as Best Tone (114), 10000 Call Center and call center outsourcing, it successfully provides varied levels, different cooperation mode of call center service to more than 100 multi-national companies, state-owned companies, and governmental departments, and across 20 industries.

凭借着自营项目号码百事通（原114）、10000号的呼叫中心管理经验和呼叫中心外包实战经验，已成功为超过20个行业的上百家著名跨国企业、国有知名企业及政府部门提供各种层次、多种合作模式的呼叫中心外包服务。

Automatic Bill Calling — a method of billing for payphone calls. Changed in 1982 to Calling Card service.

自动计费呼叫—一种对公用电话呼叫进行计费的方法。1982年改为呼叫卡服务。

In the United States, chronic alcoholism and hepatitis C are the most common ones.

在美国，慢性酒精中毒，肝炎是最常见的。

If you have any questions, you can contact me anytime.

如果有任何问题，你可以随时联系我。