员工

Perhaps this kind of workers should not enter the company,the purpose of interviewing is to chose the right one who possess abilities and who is promising.if some workers are regarded as this kind of worker after the obseration period,the manager should chage their position,even fire them.because this kind of worker will do harm to the company not only in his working attitudes but also in his behaviors,they can even make the three kinds of workers,that are:A,B,C dorp to this filed

也许此类员工本来就不应该进入到企业中来，招聘面试的目的是挑选具备任职资格又拥有升迁潜力的人选，如果是观察期后被鉴定为此类的员工，则应该立即调动岗位甚至给予辞退。因为这种员工在工作态度和行为上，会给其他员工带来不良影响，甚至可能把有望晋级A类的B、C类员工拖到D类阵营中来。

Based on the questionnaire of employees from different ages, jobs, and sexes, conclusions can be drawn that six factors are negatively correlated to employee's turnover. The factors are employee's job satisfaction, meaning of a job, replaceability of a job, autonomy, self-efficacy, and organizational commitment, among which organizational commitment, meaning of working, and replaceability of a job are main factors causing their turnover. The turnover intentions of employees from different ages have remarkable differences, while those of different sexes and jobs are slightly differed.

采用问卷调查的方法，对不同年龄、工作、性别的员工进行调查，得出员工的工作满意度、工作意义、工作的可替换性、自主性、自我效能和组织承诺这六个因素与离职意向间呈负相关；组织承诺、工作的可替换性、工作意义三个因素是员工离职意向的主要影响因素；不同年龄员工离职意向间存在显著性差异，而不同性别、职位的员工其离职意向并不存在显著性差异。

The results indicate that,in the process of knowledge sharing in enterprise under incomplete information,if employees are risk neutral,then he should take all risk and become real principle,there is no incentive;if employee is risk evadable,then enterprise should design incentive mechanism by the pattern of fixed pay plus profit distribution in order to employee to take some risk,Pareto optimality isn't reachable.

研究结果表明：在不完全信息条件下的企业内部知识共享过程中，当员工为风险中性时，企业无需对员工进行激励，员工会承担全部风险实际充当委托人角色；当员工为风险规避时，企业应采用固定报酬加利润分成方式设计激励合同，使得员工承担一定风险，此时帕累托最优合同无法实现。

Sales To achieve agreed monthly sales and average transaction value targets for area of responsibility To communicate sales targets and achievement against targets to the sales team on a daily basis To be proactive in identifying selling opportunities and putting in place initiatives that will help achieve and exceed the sales targets Product Knowledge To be able to provide the customer with product information that will enable them to make an informed decision about the item they wish to purchase To be able to communicate confidently the unique selling points and the features and benefits of the product To actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value Team Leadership To demonstrate and reinforce the Lane Crawford Vision And Values at all times and provide the necessary leadership to gain commitment from retail sales team To identify and execute ways to increase employee's loyalty, satisfaction and pride with the Lane Crawford experience To provide on job training to new hires to ensure they meet the required standards in all aspects of their job within the 3 month probation period To provide on job coaching to ensure that sales associates are able to consistently deliver and exceed the Lane Crawford service standards To train sales associates in product knowledge and mix and match To monitor and review performance of team with the DSM, identifying individuals who are ready for promotion or require performance improvement plans Manage performance of team on a daily basis and take appropriate action with those who fall below standard (in consultation with DSM/HR Department) Housekeeping To ensure daily housekeeping standards are maintained at all times through effective staff scheduling To maintain visual merchandise presentation in line with VM Standards Manual To prevent stock and pilferage by being alert and informing manager/security of potential issues To ensure cashiering function is performed to a high degree of accuracy To ensure stock is continually replenished to ensure a full range of items are available for the customer

顾客服务提供一致、友善和尽责的服务，确保连卡佛的服务标准在任何时间均得到贯彻执行在整个服务过程中积极主动，并提供独特服务，抓住每次机会，为顾客提供超越预期的购物体验向顾客和员工展现了解最新潮流与时尚的热切希望，并积极交流确保每次销售都有售后服务活动跟进，如预定、礼品包装、发送和投递、看管服务确保在零售区域随时有足够的人手提供预期标准的服务，随时提升日常业务水平收集顾客反馈信息并与经理/其他合适人员分享高效并有礼貌地处理和解决顾客投诉，令顾客满意销售达到责任区域内既定的月度销售额和平均交易值目标就销售目标和完成情况和销售团队进行日常沟通积极发现机会并主动创造，帮助达到和超越销售目标产品知识为顾客提供产品信息，使他们在充分了结的基础上对欲购商品做出购买决定能自信地表述产品的独特卖点、特征和优点积极利用产品知识，为顾客提供搭配意见，提升销售业绩，使销售额最大化团队领导随时展示并强调连卡佛理念和价值，展现必要的领导能力，以赢得零售团队的信任发现和执行能提高员工忠诚度、满意度和连卡佛体验自豪感的方法对新进员工的培训进行监督，确保其在3个月的试用期内在各方面均达到工作要求提供工作指导，确保销售助理能一贯执行并超越连卡佛服务标准对销售协理进行产品知识和搭配的培训与DSM一起监督和检查团队的业绩，确定哪些人适合提升，哪些人需要订立业绩改进计划对团队的工作进行日常管理，并对落后员工采取适当的措施内务处理通过有效的员工工作编排，时刻维护日常内务处理标准确保形象商品的展示符合VM标准手册要求保持警惕，就潜在问题通知经理/保安，防止积压和盗窃的发生确保收银职能的精确履行确保货源的持续补充，可随时向顾客提供全系列产品

ABSTRACT Performance management is a systematical control process. It transfers strategy to action. By constant communication between managers and employees, establishing employees' working tasks and performance targets, making measure methods of working out-put, inflecting employees' behavior, so that company fulfill targets and employees developed.

绩效管理是一个系统的控制过程，是企业将战略转化为行动的过程，通过员工与管理者持续、动态的沟通，明确员工的工作任务及绩效目标，并确定对员工工作结果的衡量办法，在过程中影响员工的行为，从而实现公司的目标，并使员工得到发展。

This paper expatiated the following relationship marketing policies in Tianhe Company: the internal relationship marketing policies, the customer relationship marketing policies, the cooperation companies' relationship marketing policies, the competitors' relationship marketing policies and the affecters' relationship marketing policies.

论文中天河公司的具体关系营销策略主要从以下几个方面进行阐述：(1)公司内部关系营销策略：从员工观念转变策略、员工激励策略、员工沟通策略、员工培训策略、员工参与管理策略及股东策略等几个方面加以阐述；(2)客户关系营销策略：从客户分类选择策略、客户沟通策略、客户信用管理策略、客户资料管理策略及客户服务策略几个方面加以论述；(3)合作者关系营销策略。

Fox example,Optizone offers air-condition and TV set to personnel's dormtiry for free,also, provide some entertainment facilities such as a spacious basketball court, snookers and pingpongs as well as badmintons for free.Theose actions made by Optizone,It represents that Optizone respects and regards personnels,providing a advantaged environment to realize their the potential of development.

例如，光域为每个员工宿舍提供良好的宿舍条件，为员工宿舍配备空调和电视机；同时光域也为员工提供了篮球场，台球和乒乓球以及羽毛球等配套的娱乐设施，这些举措无疑体现了光越以人为本，对员工的重视和尊重，为员工提供有利的成长环境，帮助员工实现其潜能。

The care in the Shangri-La Hotel, Dalian is not only belonging to the customers, but also the cradle of every member of the hotel. From the very first day of being a member of the hotel, the employee would feel the care from the management level and their workmates at any time; all the new employees would have a three-day hotel training; each employee would receive a birthday card from the general manager, the management level and the workmates of the same department on the date of their birthday as well as a birthday cake from the hotel kitchen. In 2007, the hotel has spent about RMB one billion to better the environment of the employees, including redecorating the dinning room, the cloakrooms and the bathrooms for the employees and the office area.

在大连香格里拉大饭店，关怀不仅送给饭店的客人，这里的员工从入职第一天起随时都能体会到来自管理层和同事的亲切关怀：对所有新员工进行为期三天的入职培训，所有员工在生日的当天可以收到有酒店总经理及管理层和部门同事签名的生日祝福卡并会得到一个饼房的厨师亲手制作的生日蛋糕。2007，酒店斥资约100万人民币升级改造员工工作环境，包括全新装修员工食堂、男女员工的更衣室及浴室和后区办公室等。

We offer exciting and challenging careers within an energising environment where your ideas and skills are valued; where you are supported in developing to your full potential and where your individual contribution is respected, recognised and rewarded.

我们为员工提供充满激情和富于挑战的职业发展机会。我们尊重员工的想法，肯定员工的能力。在充满活力的工作环境中，员工的潜力得以发挥，员工的贡献得到尊重、认可和奖励。

We offer exciting and challenging careers within an energising environment where your ideas and skills are valued; where you are supported in developing to your full potential and where your individual contribution is respected, recognised and rewarded.

我们为员工提供充满激情和富于挑战的职业发展机会。我们尊重员工的想法，肯定员工的能力。在充满活力的工作环境中，员工的潜力得以发挥，员工的贡献得到尊重、认可和奖励。加入阿斯利康，你将拥有职业发展的全新机会。

According to the clear water experiment, aeration performance of the new equipment is good with high total oxygen transfer coefficient and oxygen utilization ratio.

曝气设备的动力效率在叶轮转速为120rpm～150rpm时取得最大值，此时氧利用率和充氧能力也具有较高值。

The environmental stability of that world - including its crushing pressures and icy darkness - means that some of its most famous inhabitants have survived for eons as evolutionary throwbacks, their bodies undergoing little change.

稳定的海底环境─包括能把人压扁的压力和冰冷的黑暗─意谓海底某些最知名的栖居生物已以演化返祖的样态活了万世，形体几无变化。