查询词典 customer

Strategic issues in customer relationship management implementation Christopher Bull Department of Business Information Technology, Manchester Metropolitan University Business School, Manchester, UK Keywords Customer relations, Customer information, Integration, United Kingdom Abstract The number of customer relationship management implementations has grown dramatically in recent years.

在客户关系管理实施的战略问题克里斯托弗公牛商业部信息技术，曼彻斯特城市大学商学院，英国曼彻斯特关键词客户关系，客户信息，集成，英国摘要客户关系管理数的实现增长最近几年急剧。

This article unified the customer personalization demand the characteristic, the existence question as well as the production and the dispatch production management system has done the preliminary research, the union case analysis based on the customer personalization demand production and the dispatch to the economic development function, narrated and commented the existing some production scheduling method, proposed that the utilization blending inheritance algorithm solution based on the customer personalization demand's production scheduling question's methodology, has simultaneously established take the customer demand as the guidance production scheduling architecture.

本文结合顾客个性化需求的特点、存在的问题以及生产与调度生产管理系统做了初步的研究，结合案例分析基于顾客个性化需求的生产与调度对经济发展的作用，评述已有的一些生产调度方法，提出运用混合遗传算法解决基于顾客个性化需求的生产调度问题的方法论，同时建立了以顾客需求为导向的生产调度体系结构。

F all actions performed under the Operative Agreements will not violate the Act, the FSA Rules or any law, ordinance, charter, by-law or rule applicable to the Customer or to the jurisdiction in which the Customer is resident, or any agreement by which the Customer is bound or by which any of the Customer's assets are affected.

所有在有效协议下履行的行为将不会违反ACT，FSA法规或适用于客户或客户是其居民的管辖地的任何法律，法规，宪章，地方法律或规则，客户受约束的或影响客户任何资产的任何协议

Taking customer domain for example, an ontology-based customer metadata model is build and formalized in description logics. Then two kinds of modes for customer information sharing are studied. The two modes are to construct a global c ustomer m etadata m odel w ithin a n e nterprise a nd t o c onstruct a mapping mechanism between customer metadata models located on different enterprises respectively. In the first mode, an information source is regarded as a 3-tuples, including a metadata model, a concept relation set and a resource data set.

然后从两个层面来探讨客户信息的共享机制：一是在企业内部创建统一的客户元数据模型，将信息源抽象成一个包含元数据模型、概念关系集、资源数据集的三元组，对概念关系的构成及获取方法进行分析，随后建立数据请求的模型，并相应地提出基于概念关系和基于术语相似度的两种答复模式。

Call center and business hub of communication between the customer and also to maintain customer relations and the realization of operational requirements of the customer service channels, with the requirements of customers for the continuous improvement of services, call center services to the expansion of the existing means and service channels, to improve And improve customer service centre level of service and quality of service for our customers to provide personalized, differentiated and diversified services.

未来呼叫中心的发展道路必将是从单一功能、后台功能走向与其他营销渠道有机整合的发展道路，企业将更多的业务功能与应用通过呼叫

In this paper, fuzzy theory, Markov chain and RFM model are integrated to evaluate customer lifetime values. This approach calculates the profit contribution of customers in every purchasing situation. Firstly, customer purchasing state is updated contiguously by fuzzy theory and RFM model with transition matrix which represents the probabilities among purchasing states. Then the profit contribution of each period is computed by using revenue and cost data. Finally, the profit contribution of each customer is accumulated through some discounting consideration. This will construct the final customer lifetime values.

本研究结合模糊理论、马可夫链、和RFM(recency， frequency， monetary； RFM)模式，配合折现模式来计算顾客终身价值，其中模糊理论及RFM模型定义顾客之购买状态，马可夫链则推算顾客在每期购买状态改变的机率，然后推估出顾客在每期交易的转换机率，再结合产品的收益与成本资料，算出顾客在各期对公司的利润贡献，最后将各期的利润贡献折现加总，计算出各种购买状况下的顾客价值，利用此顾客价值就可指出哪些是对企业有利的顾客。

"Always"之类的强调词,如: e.g.4 The Covenantor hereby undertakes to procure that the Customer will comply with all the Customer's obligations to you, the beneficiaries of this deed,but should the Customer default in the payment when due of any payment or default in complying with any other obligation, the Covenantor will, without the need for any demand, make immediate payment or performance thereof as the case may be, at the place, in the funds and currency and/or in the manner required of the Customer and without any withholding or deduction whatsoever PROVIDED ALWAYS HOWEVER that no time for limitation of liability in respect of this Deed shall begin to run in favor of the Covenantor unless and until one or both of you shall have made demand on the Covenantor, and if more than one demand is made, then only from the date and to the extent of each demand respectively.

订约人兹承诺：保证客户将履行其对贵方—即本契约之共同或单独受益人—应尽之所有义务，但是假如客户未支付任何到期的款项或未能履行任何其他义务，订约人将在无需要求的 13 情况下，在客户指定的地点，以所要求的款项及货币形式及/或付款方式，立即做出支付或履行本契约的义务，所付款项不得有任何扣留和减少。但是，除非组成贵方之一公司或两公司已经向订约人提出要求，否则有关本契约之债务时效任何时候都不得按有利于订约人一方的方式开始计算；如果贵方向订约人提出一项以上的要求，则分别按每项要求提出的日期及具体状况开始计算债务时效。 7， any person who"的引导和翻译：，""的引导和翻译：在法律条例中，尤其在各地的刑法典及条例中，"any person who does…shall be guilty of an offence 类句型重复率相当高， person who 用来指称具备一定条件之人， any 并不似 whoever 那样可泛指所有的人，此外，any person who 是个定语从句，后边可以带好几个并行成份的句子而读者读起来不感到吃力，这点也非 whoever 能比，在句法上，该句型有时会把主语和谓语用逗号分开，中间加插一个定语修饰词。

In order to improve the accuracy, an idea raised on the interview is how the monthly increasing numbers of the customer impact the traffic of incoming call to the center. Collecting the monthly data from the Ministry of Communication, data covering the period of May 2000 through December 2001. Originally constructed the forecasting model with transfer function, the cross correlation function technique is demonstrated to the customer-traffic relationship, with particular focus on the customer lag structure. The result shown that the numbers of the customer in the third month will significantly effect upon the present call volume .

为了增加预测的精确度，从访谈得一假设在过去1、2个月新成长的客户数将对当月的话务量变化造成影响，所以从交通部统计处搜集TCC客户成长月资料，资料区间从民国八十九年五月至九十年十二月，欲建立电信公司的用户数成长数与服务电话的话务量变化之转换函数模式，但是以交叉相关函数方法显示的结果却是未来三个月预期的客户成长数将会对当月份的话务量变化造成显著的影响，以此作为本研究的发现。

1 In the event of actual or threatened suit against STR in relation to the services undertaken on behalf of the Customer or in relation to any of the Products or the Trade Mark or Patent of the Customer or of any allegation of infringement of any letters patent, registered design, trade mark or tradename, the Customer shall indemnify STR harmless from any liability, action, claim, demand, costs, charges and expenses arising there from or expense including solicitors fees, counsel's fees in defending such action Provided Always that the Customer will at its own election either effect any settlementor compromise or at its own expense defend any such action or proceeding and the Customer shall pay the costs of any settlement or compromise effected.

若有与乙方代表甲方所承担的服务相关、或与甲方的任何产品或商标或专利相关而针对乙方的任何实际的或可能的诉讼，或若有对任何专利证书、注册设计、商标或商号的侵权声明，甲方应当赔偿乙方，以使其免受任何因此而产生的责任、诉讼、索赔请求、催告、开支、收费和费用或抗辩此等行为而发生的费用，包括律师费、顾问费，但若甲方将自行决定采取任何和解或妥协行动，或自负费用抗辩此等行为或程序，则甲方应当支付采取任何和解或妥协行动的费用。

Through analyzing the new characteristics of customer actions and the changes of customers' role,retrospecting the origins and divergent perspectives of customer relationship management,and analyzing the localization of traditional marketing strategy,we proposed a framework of customer relationship management based on value chain,which implies customer perceived value and customer value are support points and they are in a interactive system,and information technologies are enablers.

论文通过对顾客关系管理理念的发展回顾，分析了传统的营销战略框架的局限性，构建了基于价值链的CRM模型，指出顾客感知价值和顾客价值是顾客关系管理的两个支撑点，它们之间是一个互动的增强系统，先进的信息技术起使能作用。

The split between the two groups can hardly be papered over.

这两个团体间的分歧难以掩饰。

This approach not only encourages a greater number of responses, but minimizes the likelihood of stale groupthink.

这种做法不仅鼓励了更多的反应，而且减少跟风的可能性。